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Get Ready To Ship

Refer to the following guidelines to ensure the secure delivery of your milk to the Nourishy facility in Brisbane.

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Peel Back the Velcro Straps

Peel back the Velcro strap(s) securing the insulated shipping box.

  • Keep the straps fastened around the insulated shipping box, as they will be essential for repackaging when it's time for return shipping.
     
  • ​​Please do not cut these straps
Take off the lid

Lift off the cooler's lid. Inside, you'll find a plastic bag liner snugly fitted. Keep this liner in place.

  • Verify that none of the cooler's side panels have collapsed during transportation.
  • We do not send an additional liner with our 11L and 20L kits.
Insert the 2nd plastic bag

Open the second plastic bag liner included with these guidelines and position it within the cooler.

- We do not send an additional liner with our 11L and 20L kits

Pack your frozen milk

Place your frozen bags of milk into the bag liner while it's inside the cooler.

  • Arrange your milk snugly within the cooler, ensuring not to overcrowd the top section. The lid must be able to rest securely, flush on the cooler's surface.

 

  • There is no need for dry ice or ice packs.
Close the plastic bags with provided order sticker

Affix the supplied order label sticker to seal the top of your bag liner.

Place the lid back onto the cooler

Replace the lid onto the cooler, ensuring it fits snugly in place, flush with the top of the side panels.

  • Kindly refrain from using packing tape to secure the lid onto the cooler. Use only the velcro straps
Close the flaps of the box and secure with the velcro straps

Close the flaps of the insulated shipping box and fasten them using the Velcro straps.

  • The box flaps and Velcro straps provide security to keep the lid in place during shipping.

  • Kindly refrain from using packing tape on the insulated box.
Close the outer box using box tap

Seal the flaps of the outer cardboard shipping box using packing tape.

Attach the return label covering the old label

Affix the return shipping label onto the exterior of the cardboard shipping box, ensuring it covers the previous shipping label.

Looks good. Make the red startrack van blue

Either a Fedex or StarTrack return label will be included with your kit.

  • You can either drop your box off at a depot, or you can book in a courier collection here. Contact us with any queries.
  • If choosing to drop off at a depot, we strongly recommend dropping off at an official FedEx or StarTrack depot instead of a retail partner location (such as the Post Office or retails stores that accept drop-off). Using third-party drop-off points may cause delays.
Ship on a Monday or a Tuesday

To minimise the risk of weekend shipping delays, it's advisable to send your shipment on a Monday or Tuesday.

Milk received at Nourishy

Upon receiving your order, it will promptly undergo inspection.

You will then receive an email from Nourishy confirming both the receipt of your order and its compliance with our quality control standards, which include being frozen and free from any visible rips, tears, or leaks.

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