- Keep the outer cardboard shipping box.
Make sure to keep the insulated shipper inside the larger outer cardboard shipping box when sending the item back to us. Use the same packaging setup as it was originally delivered to you.
- Use caution when opening the insulated shipper to avoid causing any harm to the cooler's walls or lid.
The cooler's panels and lid feature specialised insulation and a vacuum-sealed construction. It's vital to treat them gently, avoiding any punctures, rips, or tears. If you detect any damage to the outer box or the insulated shipper inside, please inform Nourishy immediately before using it to transport your milk.
- Ensure your milk is frozen solid before placing it in the insulated shipper.
Get your insulated shipper ready for shipping promptly, ensuring your milk is thoroughly frozen before packing. While the insulated container guarantees your milk stays frozen for a minimum of three (3) days, for the best shipping experience, it's essential to pack and dispatch the frozen milk as soon as possible.
- DO NOT SHIP ON WEDNESDAYS, THURSDAYS OR FRIDAYS!
Opt for Monday or Tuesday for scheduling shipments to reduce the likelihood of shipping delays or potential weekend delivery complications. We maintain close oversight of every shipment in transit..
- Kindly ensure that you pack and return your order to Nourishy within a span of two (2) weeks after receiving the insulated shipper.
If your returned shipment is not received within a thirty (30) day timeframe, we reserve the right to cancel and refund your order (minus shipping expenses and the cost of the insulated cooler). If you encounter any challenges in meeting this deadline, please inform us promptly so that we can consider alternative arrangements.
